Terms of service
Welcome to our online store yutakana-seikatsu.co.uk (hereinafter referred to as "this website" or “our website”). This website is operated by FSL Group Global Limited. Throughout the website, the terms “we”, “us” and “our” refer to FSL Group Global Limited. The terms “you’, “your” and “yours” refer to the party who access, navigate, or placing an order on our website.
Please read the Terms of service carefully before using our website or placing an order. By accessing and using any part of our website, including but not limited to shopping, browsing, or using any information or services, you agree to comply with and be bound by these Terms of service. If you do not agree to all the Terms of service of this agreement, then you may not access the website or use any services. If these Terms of service are considered an offer, acceptance is expressly limited to these Terms of service.
We may update these Terms of service when required, and unless it is specified otherwise, the revised Terms of service will take effect on the posting date. This is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 1 - REGISTRATION
To use certain features of our website or to place an order, you must register for an account. By registering, you confirm that:
1. You are at least 18 years old.
2. The information you provide during registration is accurate, complete, and up-to-date.
3. You are responsible for maintaining the confidentiality of your account details including but not limited to your username and password and for any activities that occur under your account.
4. If there is any changes to your registration information, you must notify us immediately to ensure effective communication with you.
5. Please notify us immediately if you suspect any unauthorized access or use of your account.
If we have reasonable grounds to suspect that your registration information is untrue, inaccurate, outdated, or incomplete, we retain the right to cancel your order or cancel your registration. In this case, you hereby agree not to file any lawsuit or claim against us to recover any compensation.
SECTION 2 - ORDERS
When you place an order on our website, you will receive an email confirming receipt of your order. This email does not constitute acceptance of your order. A contract between you and yutakana-seikatsu.co.uk for the purchase of the products will only be formed when we dispatch the products to you.
1. We reserve the right to reject or cancel any order at our sole discretion for any reasons, including but not limited to:
a. Product availability;
b. Errors in the description or price of the product;
c. Errors in your order;
d. Delivery address is out of our delivery coverage.
2. Once an order and transaction are confirmed and you have paid in full, the transaction is considered complete.
3. After completing the online transaction, we will send an electronic receipt of your purchase to your email address and arrange for delivery based on the availability of the purchased products.
4. The products on our website are for individual consumption only and cannot be resold or redistributed. We reserve the right to refuse orders to anyone, at any time, for any reason without notice.
SECTION 3 - PRICING AND PAYMENT
1. All prices on our website are in British Pound Sterling (GBP, £) and include VAT, unless specified otherwise.
2. When you place an order, the product price will be as shown on the order date.
3. We accept the following payment methods:
a. VISA (Debit or Credit Cards)
b. MasterCard (Debit or Credit Cards)
c. American Express
d. Diners Club
e. Shop Pay
f. Apple Pay
g. Google Pay
h. PayPal
4. All orders will be settled in British Pound Sterling (GBP, £) and include VAT, unless specified otherwise.
5. Payment must be made in full amount at the time of order. We do not accept instalment payments, partial payment, “cash on delivery” or “payment on delivery”.
6. If there are any issues while processing your payment, you will be notified, and your order will not be processed.
7. If the problem is due to not having enough balance amount in your payment card account, we do not accept the order.
8. We will not be responsible for any errors caused by your payment card. Please contact the relevant card issuer to resolve any issues with your payment card to complete the order.
9. Payment Services
a. We use third-party payment services for online transactions.
b. By placing an order, you agree and accept that your payment card information will be collected, processed, and retained by the payment service provider under its Terms of service or Terms and conditions.
c. You agree and accept that you solely bear any losses incurred during payment card transactions, and we will not be liable for any related losses.
10. Data Privacy
a. We do not collect or retain your payment card information.
b. If you choose to store your payment card information for quicker checkout, you agree and accept that the information will be encrypted and retained by the third-party payment service provider.
11. We reserve the right to update product pricing and payment methods for online shopping at any time on our website without prior notice.
12. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 4 - DELIVERY
We offer various delivery options, which are detailed in our shipping policy. Delivery lead times are estimates and may vary. We are not responsible for delays caused by external factors.
SECTION 5 - RETURNS AND REFUNDS
Our Returns and Refunds Policy outlines your rights to return products and receive refunds. You have the right to cancel your order within 14 days of receiving the goods.
SECTION 6 - PRODUCT DESCRIPTIONS
1. We strive to ensure that the product descriptions on our website are accurate. However, we do not warrant that the descriptions, colors, or other content available on our website are error-free, complete, or current.
2. All product images displayed on our website provided are for customer identification purposes and may differ in actual size, dimensions, color and look and feel. We cannot guarantee that your device displays any color will be accurate. We do not accept refund requests based on these reasons.
3. You should not be completely relied upon or used material displayed on our website as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.
4. This website may contain certain historical information which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 7 - FOOD SUPPLEMENT PRODUCT INFORMATION
All food supplement products sold on our website are imported and comply with UK regulations, including appropriate labeling and health claims. Please note:
1. The products are not intended to diagnose, treat, cure, or prevent any disease.
2. Food supplements must not be used as a substitute for a varied and balanced diet and healthy lifestyle.
3. Always read the label and product information before use and do not excel recommended daily dose.
4. If you are pregnant, breast feeding, nursing, have any medical conditions, on medications, or under medical supervision, please consult your doctor or healthcare practitioner before taking this product.
SECTION 8 - INTELLECTUAL PROPERTY
All content on our website, including text, graphics, logos, images, and software, is the property of FSL Group Global Limited or our content suppliers and is protected by the UK and international copyright laws. You may not use, reproduce, duplicate or sell any content without our prior written permission.
SECTION 9 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, FSL Group Global Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products purchased from our website. Our total liability to you for any claim arising from your use of the website or purchase of products shall not exceed the purchase price of the products in your order.
SECTION 10 - HEALTH DISCLAIMER
The information provided on our website is for informational purposes only and is not intended as a substitute for advice from your healthcare professional. Do not use the information on our website for diagnosing or treating a health problem or disease or prescribing any medication or other treatment. The products are not intended to diagnose, treat, cure, or prevent any disease and they should be used as part of a balanced and varied diet, not as a substitute for it. You should always consult with a healthcare professional before taking any supplements, especially if you are pregnant, nursing, taking medication, or have a medical condition.
SECTION 11 - THIRD PARTY WEBSITES AND TOOLS
Our website may contain certain hyperlinks connected to websites that are controlled by third parties. We provide these connections merely as a convenience. Access to other web sites is at your own risk and we are not responsible for and do not endorse or accept any responsibility over the contents or use of these websites.
SECTION 12 - COOKIES
We use cookies on our website that will collect information that will help us improve your online experience, our website is hosted on Shopify’s cloud service which managed by Shopify International Limited with following types of cookies:
- Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the website and use its features, such as accessing secure areas.
- Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the functionality of the website.
- Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
- Targeting/Advertising Cookies: These cookies are used to deliver ads that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
1. We may also use third-party cookies from service providers, such as Google Analytics, to analyze how you use the website and compile reports on website activity. These third-party cookies are subject to the respective privacy policies of these external services.
2. You can control and manage cookies in various ways. Please note that removing or blocking cookies can impact your user experience and some functionality may no longer be available.
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies. For more information, visit the help pages of your specific browser.
- Opt-Out Tools: Some third-party service providers offer tools to opt-out of data collection. For example, you can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
3. By using our website, you consent to the use of cookies as described in this policy. You can withdraw your consent at any time by deleting the cookies from your browser settings and discontinuing the use of our website.
SECTION 13 - PRIVACY POLICY
Your use of our website is also governed by our Data and Privacy Policy, which explains how we collect, use, and protect your personal information.
SECTION 14 - GOVERNING LAW
These Terms and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 15 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new Terms.
Last updated
31 January 2025