Shipping policy
Thank you for visiting and shopping at yutakana-seikatsu.co.uk. The following are the terms and conditions that constitute our Shipping Policy.
SECTION 1 - SHIPPING RATES, DISPATCH AND DELIVERY ESTIMATES
1. Each order is limited to one single delivery address.
2. Your order will normally be processed in 2 business days after order confirmation.
3. Orders placed on Saturday, Sunday, bank holidays and after 6pm cut-off require additional business days to process.
4. Shipping charges for your order will be calculated and displayed at checkout.
|
Destination |
Courier |
Lead Time Business Days |
Price (GBP, £) |
|
UK and Channel Islands |
Royal Mail |
5-7 |
£6 |
|
5-7 |
Free (orders over £60) |
||
|
Other European Countries |
Royal Mail |
5-15 |
automatically calculated during the checkout process. |
|
Other International Countries |
Out-of-coverage area |
||
Monday to Friday, except Saturday, Sunday, and Bank Holidays
SECTION 3 - DELIVERY PROCESS
1. Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
2. Your order will be delivered to the address provided on the order.
3. If you request an address change after submitting the order or during the delivery period, we reserve the right to charge additional delivery fees and the delivery lead time will be longer.
4. Dispatch Notification: You will receive an email when your order has been dispatched, including tracking information.
5. Delivery Attempts: If you are not available to receive your package, Royal Mail will leave a “Something for you” card with instructions on how to arrange a redelivery or collect from a local collection point.
6. This is solely your responsibility to contact Royal Mail to arrange a redelivery.
7. Orders are not shipped on Sunday or Bank Holidays, for Saturday delivery is subject to Royal Mail’s delivery service in your area.
8. If you do not receive your products within the estimated delivery time, please contact us immediately. We will investigate the delay and take appropriate action to ensure you receive your products.
9. If we are experiencing a high volume of orders, shipments may be delayed slightly. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or WhatsApp.
10. Shipment to P.O. boxes - We do not ship to PO Boxes, British Forces Post Office (BFPO) or military addresses.
SECTION 4 - FAILED DELIVERIES
If you are not available to receive your order and do not rearrange delivery or collect it from the local collection point before the date specified on Royal Mail’s “Something for you” card, the parcel will be returned to us. We will then contact you to arrange redelivery, which may incur additional shipping charges.
SECTION 5 - DELIVERY ADDRESS
Please ensure that your delivery address is complete and accurate. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
SECTION 6 - DELIVERY TIMES
While we strive to meet delivery times, there may be occasional delays due to factors outside our control (e.g., severe weather, strikes). We will notify you as soon as possible if there are any expected delays.
SECTION 7 - INTERNATIONAL SHIPPING
1. We limit our delivery to the UK and European countries only, please note that additional delivery rates will apply when shipping to a few European Countries.
2. The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel.
3. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. We recommend verifying with your local customs authorities prior to purchasing / importing any items that may be subject to restrictions or charges.
5. As the importer of goods shipped to destinations outside the United Kingdom, it is your responsibility to adhere to all applicable laws and regulations of the delivery country.
6. Please note that customs authorities may inspect cross-border shipments. We cannot be held responsible for any fees, seizure, or disposal by customs. Applicable to specific shipping destinations.
SECTION 8 - MISSING OR DAMAGED PARCELS
1. Please save all packaging materials and damaged goods before filing a claim.
2. Missing Parcels: If your order has not arrived within the estimated delivery time, please contact our customer service team. We will investigate and, if necessary, send a replacement.
3. Damaged Parcels: If your order arrives damaged, please contact our customer service team within 14 days of receiving your order. We may ask for evidence (such as photos or videos) of the damage and will arrange a replacement or refund for eligible items.
SECTION 9 - RETURNS AND REFUNDS POLICY
Please refer to our returns and refunds policy for information about options and procedures for returning your order.
Last updated
31 January 2025